Welcome to Grace and Glaze. By accessing or using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. Orders and Product Information
- All products are crafted to order, personalized with your photo and inscription.
- We strive to provide accurate product descriptions, images, pricing, and availability. However, minor variations may occur due to the handmade nature of kiln-fired porcelain plaques.
- By placing an order, you confirm that you have provided accurate, current, and complete information.
2. Payment and Pricing
- Prices listed on the website are inclusive of GST unless stated otherwise.
- Payment must be made in full at the time of order placement.
- We accept payment methods as indicated during checkout.
- We reserve the right to modify prices without prior notice but price changes will not affect orders already accepted.
3. Customization and Proofing
- After order placement, you will receive a digital proof of your plaque for approval.
- Production begins only after your explicit approval of the proof.
- We provide professional photo restoration and customization included in the price.
4. Shipping and Delivery
- We offer nationwide shipping across India with tracking available.
- Delivery times are estimates and not guaranteed; delays can occur due to unforeseen circumstances.
- The customer is responsible for providing accurate delivery details.
5. Refunds and Returns
- Due to the personalized and custom-made nature of the products, we do not offer refunds or accept returns except in cases of damage during transit.
- If your plaque is received broken or damaged, please report this on the same day of delivery with clear photographic and video evidence.
- Our team will verify the claim and if valid, a replacement plaque will be produced and shipped at no additional cost.
- Claims reported after the day of delivery or without proper evidence will not be eligible for replacement.
6. Intellectual Property
- All website content including images, logos, text, and designs are property of Grace and Glaze and protected by intellectual property laws.
- You may not copy, reproduce, or use any content without prior written permission from Grace and Glaze.
7. Limitation of Liability
- Grace and Glaze is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
- We make no warranty, express or implied, except the lifetime fade-proof guarantee as stated for our kiln-fired plaques.
- Customers assume full responsibility for correct installation and placement of the product after delivery.
8. Privacy
- We respect your privacy and handle your personal data as described in our Privacy Policy.
- By using the website, you consent to the collection and use of your data for order processing and communication.
9. Governing Law and Jurisdiction
- These terms shall be governed by and construed in accordance with the laws of India.
- Any disputes arising shall be subject to the exclusive jurisdiction of courts in the location where Grace and Glaze operates.
10. Changes to Terms
- Grace and Glaze reserves the right to update or modify these terms at any time without prior notice.
- Your continued use of the website after changes signifies acceptance of the updated terms.
Website is managed under Core Conxept Services
If you have any questions about these terms, please contact us at:
WhatsApp: +91 7042264410 | Email: support@graceandglaze.com